Citrus Seaside Privacy Policy

Who we are

Our website address is: https://citrushousesnaxos.com.

What personal data we collect and why we collect it

At Citrus Seaside, we prioritize the protection of your personal data as part of our general philosophy to aim for the highest possible customer satisfaction and to build strong relations of trust.

We understand the importance of your personal data and make every possible effort to store and process the information you share with us with utmost care.
We appreciate your trust. Therefore, we have compiled this Privacy Policy which informs you about how we collect, use and share your information. The collection, use and disclosure of your information on our behalf is based on your consent and the provisions of applicable law.

At Citrus Seaside , we enhance the protection of your personal data by implementing technical data security measures and internal management procedures, as well as physical data protection measures. We continuously evolve our systems and procedures in order to stand out in relation to others.

We thank you for your continued interest and support.

Consent

“Personal data” means any information that is collected or recorded in a form that may allow direct (e.g. surname) or indirect (e.g. phone number) your identification as a natural person.
We recommend that you read this text, which describes the privacy policy, before you provide us with this information.
This “Customer Personal Data Protection Policy” is a part of the terms and conditions that govern our lodging services. By accepting these terms and conditions, you explicitly accept the provisions of this Charter.

Scope

At Citrus Seaside, we know how important it is to protect the privacy of our customers; we try to be as clear as possible about the way in which we collect, use, share, transfer and store your information. This Privacy Policy gives a summary of the practices we follow with regard to data.
This Privacy Policy applies in all houses operated by Citrus Seaside.

This Privacy Policy applies to this website and online and offline promotional actions by Citrus Seaside, as well as any Service or function provided by us that refers to this Privacy Policy or provides a link hereto (collectively referred to as our “Services”).

Please note that the Privacy Policy applies to your use of our Services. It applies regardless of whether you use a computer, mobile phone, tablet, TV or other device to access our Services. It also applies to Services that are provided without the use of electronic means.

Purposes of Data Collection

We collect and use personal data in order to manage your relation with Citrus Seaside and in order to offer our Services to you. Certain personal data are collected to provide you with personalized and improved services. We collect personal data with the following purposes:

a) Management of reservations and other hospitality services

  • Creation and storage of legal documents in accordance with applicable law
  • We collect data in order to prepare and meet requests relating to your stay (e.g. room preferences)

b) Management of your stay at the Lodging

  • We manage the access to your room
  • We monitor the use of services (online room service, WiFi access etc.)
  • We manage lists with customers’ personal data for operational purposes such as, e.g., daily customer arrival and departure lists and a list with special category customers (e.g. VIP, Privilege members, Club members, etc.)

c) Improvement of our lodging services

  • In order to tailor our products and Services to better meet your requirements
  • We process your personal data using marketing programs for marketing and promotional purposes, but also to better understand your requirements and wishes
  • We provide you with useful information for offers or other promotional messages
  • We inform you about special offers and new Services
  • We provide customized content and suggestions based on previous activities with our Services

d) Management of our relations with you before, during, and after your stay

  • Management of loyalty programs
  • Management of customer databases
  • We evaluate and analyze the market, our customers, our products and Services
  • We create statistical data and reports
  • We acquire knowledge and manage the preferences of new and recurring customers
  • In order to send newsletters, promotion products and offers, or to contact you by telephone
  • We manage requests for deletion from update lists
  • We create and manage questionnaires and statistics
  • We organize lotteries, contests and offers, to the extent allowed by law

e) Improvement of our Services

  • We manage customers’ claims and complaints
  • We offer loyalty program privileges

f) System security

  • We record data to ensure security and to avoid fraud

g) Compliance with Greek and European law

Types of Data Collection

Information provided directly by you

A number of our Services provide the possibility to provide information directly to us. For example:

  • Several of our Services allow users to create accounts or user profiles. In conjunction with these Services, we may ask you to provide certain details about yourself in order to set up your account or profile.
  • When ordering a paid product or service from us, we may ask certain details for the processing of your order, such as your name, room details and billing data.
  • When participating in an online or offline contest or promotional action organized by us, we may ask you for your name, contact details, email address, age and gender, personal and occupational interests, other personal characteristics, and your opinion of our products and/or services.
  • Some of our Services allow you to communicate with other people. This communication will be transmitted through, and stored on our systems.

We are obliged to request the following details about you and/or your family members:

  • Contact details (e.g. surname, given name, father’s name, passport number, ID-card details, telephone, home address, email)
  • Personal data (e.g. date of birth, nationality, place of birth)
  • Information on your children (e.g. given name, date of birth, passport number)
  • Billing details (e.g. credit card number, VAT number)
  • Loyalty program member number (member number for loyalty programs Citrus Seaside or other parties, such as airline operators)
  • Date of arrival and departure, flight number and room number
  • Preferences and interests (e.g. non-smoking room, preferred floor, type of bed, sports, cultural interests)
  • Medicine data about your health, such as medicine reports and certifications, medical test results, data on pathological diseases, etc.
  • Questions and comments submitted during or after your stay in one of our Lodgings.

The data we collect on persons under the age of 16 are restricted to given name, surname, nationality, and date of birth, and can be provided only by an adult / guardian. We thank you for your efforts to ensure that children do not send us personal data without your consent (especially through the internet). Should any information of this type be sent to us, you can communicate with the Data Privacy department to schedule the deletion of such information. Moreover, information such as your passport number, your recreational activities, your hobbies, any health issues that you may have, or whether you are a smoker or not, can be described as sensitive. We retain such information only if we are obliged to do so by applicable law or if you have explicitly given us your consent (e.g. in order to provide you with an appropriate Service, such as a special diet)

Cookies

Cookies are small files that store information on your computer, mobile phone, or other device. They allow the entity who places these files on your device to identify you across different websites, services, devices and/or browsing times. Cookies serve a range of useful purposes. For example:

  • Cookies can remember your login credentials, so you do not have to enter them again each time you connect to a service.
  • Cookies help us and third parties to understand what parts of our Services are the most popular; they help us see which pages and features are visited by the users, and how much time is spent on each. By studying this kind of information, we can better customize our Services and provide you with better experience.
  • Cookies help us and third parties to understand which advertisements you have viewed, so that you do not receive the same advertisement each time you access the Service.
  • Cookies help us and third parties to provide you with relevant content and advertisements by collecting information about your use of our Services and other websites and applications.

When you use a web browser in order to access our Services, you can make settings in your browser to accept all cookies, to reject all cookies, or to notify you when cookies are sent. Each browser is different. Refer to the “Help” menu of your browser in order to find out how you can change your cookie preferences. The operating system of your device may offer more control settings for cookies.

However, please note that certain Services may have been designed in order to work with cookies and that deactivating cookies may affect your ability to use these Services or a specific part thereof.

Contact Information

If you have any questions with regard to this policy or the protection and safety of data at Citrus Seaside and our affiliates in general, please contact the Data Private Department at the following address:

Plaka Beach Area, 84302, Naxos, Greece
+306995280000 / info@citrushousesnaxos.com